The worst moment of an electric road trip is arriving at a charger with 8% left and finding it dead. The charging networks don't always know, and the maps rarely do. The driver who was there an hour before you did know — and in PlugNest, they can tell you.

Two buttons

Open any station in the PlugNest app and you'll see "Are you at this charger?" with two large buttons:

  • Working — you charged, or saw it working. One tap.
  • Broken — then one more tap to say what's wrong: No power, Screen broken, Connector damaged or Payment broken.

That's all. No form, no typing. It takes less time than plugging in.

Why you need to be there

PlugNest only accepts a report when your phone is within 100 metres of the charger. That keeps reports honest: nobody can mark a competitor's charger broken from their sofa, and what you see on the map comes from drivers who were actually there.

You need a free PlugNest account to report — sign in with Apple, Google or your email. If you have no signal, the report waits on your phone and is sent when you're back online.

What your report changes

  • A Broken report turns the station's pin red for 14 days, unless another driver confirms it working before then.
  • A Working report adds a small check mark to the pin for 30 days, so others can see it was confirmed recently.
  • Every report counts towards the station's reliability: the share of drivers' reports that found it working. The route planner uses it, and it never plans a stop at a station that's been reported broken.

For networks that publish live status, such as Fines Charging, PlugNest also marks a station out of service when all its connectors have been down for 30 minutes — unless a driver has confirmed it working since. Drivers on the spot always have the last word.

Add what's missing

Found a charger that isn't on the map? Add it from the app: drag the map to its place, pick its connectors and power, add a photo if you like, and send it for review. Once it's checked, it's on the map for every driver in Bulgaria, Romania and Greece.

Every report, photo and new station makes the map better for the next driver. Next time it might be you arriving on 8%.