Support
Questions, problems, or a station we got wrong — write to support@plugnest.app, in English or Bulgarian. A person reads every email, usually within a few working days.
A station is broken or its details are wrong
Open the station in the app and tap Working or Broken. You need to be at the station, within 100 metres, for the report to count. For a wrong name, address, price or opening hours, use Suggest Edit on the same screen — you don't need to be there for that.
A station is missing
Tap Add Station in the app. A moderator checks new stations before they appear for everyone, and the app lets you know when yours is approved.
Signing in
You can sign in with Apple, Google or a code sent to your email. If the email code doesn't arrive, check your spam folder and wait a minute before asking for a new one. If you signed in a different way before, use that way again to reach the same account.
Deleting your account
In the app, open Profile and choose Delete account. If you can no longer open the app, email support@plugnest.app from the address on your account and we will delete it for you. What is deleted and what stays is described in the privacy policy.
Where the station data comes from
Stations come from Open Charge Map and OpenStreetMap contributors, and are checked by drivers using PlugNest. Each station in the app shows when a driver last verified it.