Terms of use

• PlugNest is free. It helps you find chargers and plan trips, but its information can be wrong — check at the station.
• PlugNest does not sell charging and does not take payments.
• Route plans are estimates. You decide where to charge, and you drive by the rules of the road.
• Post only what is true and yours to share. Nothing offensive, no spam, no faces or number plates.
• We do not tolerate abusive content or users. Report it and we act within 24 hours.
• Bulgarian law applies, and your rights as a consumer stay intact.

PlugNest is provided by Valery Mihaylov, a private individual based in Sofia, Bulgaria. Contact: support@plugnest.app, in Bulgarian or English.

PlugNest is a map of electric-vehicle charging stations in Bulgaria, Romania and Greece, with a route planner and reports from drivers. It is free of charge.

PlugNest is not a charging operator. We do not sell charging, take payments or control any station. Charging, prices and payment are a matter between you and the station's operator.

Anyone can browse the map and plan routes without an account. To create an account and contribute, you must be at least 14 years old.

An account is for one person. Keep the way you sign in — your Apple ID, Google account or email — secure, because you are responsible for what is posted from your account. If you think someone else is using it, write to us.

Station details come from Open Charge Map, OpenStreetMap contributors and PlugNest drivers. We work to keep them accurate, but we cannot guarantee that a station exists, works, is available, is open, suits your car, or charges at the power or price shown.

A station marked as working can be broken, occupied or closed by the time you arrive. Check at the station and with its operator, especially before a long trip.

Range, consumption, charging times and the battery level on arrival are estimates, calculated from your car's model, the weather, speed and the route. Real driving can use noticeably more energy, so keep a reserve.

You decide where and when to charge. PlugNest does not give turn-by-turn directions; it opens the route in your navigation app. Do not use PlugNest in a way that distracts you while driving, and always follow traffic rules and road signs.

Reports, reviews, photos and the stations you add help every driver. Post only what is true and what you have the right to share:

• Mark a station as working or broken only when you are there and have seen it yourself. Do not try to get around the location check.
• Upload only photos you took yourself, of the station. Leave people's faces and number plates out.
• Keep reviews about the station — the charging, the place, the amenities.

We have zero tolerance for objectionable content and abusive users. You may not:

• post false or misleading reports, reviews or stations;
• post offensive, abusive, hateful, threatening, sexual or violent content, or harass anyone;
• post spam or advertising;
• post other people's personal data, including faces and number plates;
• post content you have no rights to, or anything illegal;
• pretend to be someone else, or to speak for an operator you do not represent;
• access PlugNest automatically, scrape or copy its station data in bulk, or get around its device checks or other protections;
• do anything that disrupts PlugNest or other people's use of it.

Moderation is done by a person — the administrator of PlugNest — not by software. Some checks run automatically to prevent abuse: a report counts only within 100 metres of the station, contributions must come from the real app on a real device, and a photo taken away from the station waits for approval before others see it.

New stations and corrections become public only after the administrator approves them. Reported reviews and photos are reviewed within 24 hours. Depending on what we find, we may hide or remove content, decline a station or correction, warn the author, or suspend or ban the account. A banned account can still browse the map but can no longer post. We suspend an account that repeatedly posts clearly illegal content or keeps sending unfounded reports, after warning it first.

In the app you can report any review or photo, with a reason, and block a driver so you no longer see their reviews and photos. They are not told.

Anyone, with or without an account, can report illegal content by writing to support@plugnest.app. Please include where the content is (a link or the station's name), why you believe it is illegal, your name and email address, and a statement that the report is accurate and made in good faith. You do not need to give your name if the report concerns child sexual abuse material. We confirm that we received the report and tell you what we decided.

If we remove or hide your content, decline something you submitted, or restrict your account, we tell you in the app or by email. We say what we did, the facts behind it, which rule it broke or why we consider it illegal, and how you can challenge it.

You can ask us to reconsider within six months by replying or by writing to support@plugnest.app. We look at the decision again and answer you. You can also go to court, or complain to the Communications Regulation Commission (КРС), Bulgaria's Digital Services Coordinator, crc.bg.

You keep the rights to what you post. You give PlugNest a free, non-exclusive, worldwide licence, for as long as the content is protected, to store, show, adapt and share it as part of PlugNest's station information — for example, to resize a photo or to combine reports into a station's status — in the app, on plugnest.app and wherever we make that information available.

The licence continues after you delete your account, because other drivers rely on what you reported. Your contributions are then shown without your name, as the privacy policy explains.

Points and levels show how much you have helped. They have no money value, cannot be exchanged or transferred, and we may change how they are earned.

We welcome bug reports and ideas. If you send us one, we may use it to improve PlugNest without owing you anything for it.

The app, the website, their design and the PlugNest name belong to Valery Mihaylov. Station data from Open Charge Map and OpenStreetMap is used under their licences and credited in the app under Data sources.

You may use PlugNest for your own driving and share links to stations and routes. You may not copy the station data in bulk or build a competing service from it.

The iOS app is licensed to you under Apple's Standard Licensed Application End User License Agreement, together with these terms. Apple is not responsible for PlugNest or its support — we are.

We keep improving PlugNest, so features may change, be added or be removed. Changes are free of charge. If a change makes PlugNest noticeably worse for you, we will tell you beforehand, and you can delete your account. If we ever stop running PlugNest, we will tell you in the app in advance.

PlugNest is free and depends on information from many sources. As far as the law allows, we are not liable for losses caused by inaccurate station information, a station that does not work or is unavailable, a route estimate that turns out wrong, or content posted by other drivers.

Nothing in these terms limits our liability for harm caused intentionally or through gross negligence, for death or personal injury, or any right you have as a consumer that the law does not allow to be excluded — including your rights under the Bulgarian Supply of Digital Content and Digital Services and Sale of Goods Act.

You can stop using PlugNest at any time and delete your account in the app under Profile → Delete account. We may suspend or close an account that seriously or repeatedly breaks these terms, as described under How we moderate.

When these terms change, we update the date at the top. If a change materially affects you, we will tell you in the app at least 30 days before it applies. If you keep using PlugNest after that, the new terms apply; if you do not agree, you can delete your account.

These terms are governed by Bulgarian law. If you use PlugNest as a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim before the courts there.

If something goes wrong, please write to support@plugnest.app first — most problems are solved that way. You can also turn to the Commission for Consumer Protection (КЗП), kzp.bg, whose conciliation commissions resolve consumer disputes out of court.